It’s not about counting how many times you used the word. It’s that
Wrong.
as its own sentence, especially the first in a paragraph, come across like someone speaking in a condescending, gruff way. People read text by imagining someone speaking the same words with cadence matching the punctuation, in the first way that comes to mind. And that is the tone that I hear when reading the original version – even though I know that the author did not intend it to sound that way. (I myself have often written things that sounded differently than I intended.)
Maybe it’s even more subjective than I thought, and many native English speakers would never interpret it that way.
In any case my main point is that we should all be less quick to jump to conclusions: if someone posts something that sounds rude, read it again carefully to see whether it may have not been intended that way. And if you posted something that someone wrongly interpreted as rude, consider whether there’s a reasonable explanation. (Of course, sometimes someone is intentionally being rude, and sometimes someone is overly edgy and makes a big deal over nothing.)
In any case it doesn’t explain the ticket being closed and locked.